Improve your customer retention, build brand trust and boost your ROI by focusing on your product quality. The group of features and characteristics of a saleable good which determine its desirability and which can be controlled by a manufacturer to meet certain basic requirements. Most businesses that produce goods for sale have a product quality or assurance department that monitors. In business, engineering, and manufacturing, quality has a pragmatic interpretation as the Consumers may focus on the specification quality of a product/service, or how it compares to competitors in the marketplace. Producers might.
Hence, based on the above discussion, definition of product quality can be stated as follows:. Company must focus on product quality, before, during and after production:. Home Disclaimer Privacy Contact. What is Product Quality? Definition Meaning Importance Post: According to experts, the word quality can be defined either as; Fitness for use or purpose. To do a right thing at first time. To do a right thing at the right-time.
Find and know, what consumer wants? Features that meet consumer needs and give customer satisfaction. Goodwill is created as a result of good performance over a long period and goodwill once lost is very difficult to re-establish. The manufacturer has to waste money on such investigations. Quality is an important dimension of production and operations management. Without quality, the other dimensions of quality and time have little rather no relevance.
The lives of human beings are effected to a great extent by the quality of products and services. Quality failures may and would result in serious human inconveniences, wastage of money and sometimes loss of life. However in the present day competitive business market quality is no longer an option. In other words, it is a positive need without which the survival of an organization is not possible. In order to fulfil the quality requirements of the consumers, a thorough, understanding is required regarding the interacting role of all major activities of an organization.
So quality function may be defined as that set of activities, without mattering where performed, through which quality level can be achieved by the company. Thus it can be concluded that the management of quality function requires the utilization of managerial, technical and analytical inferences, usually based on observations, including statistical concepts, concerning major functions of an organization. Quality management is related with quality assessment.
Quality assessment is a probe of the level of quality being achieved. This assessment of quality leads to quality control and it includes action taken to do away with unacceptable quality products. A typical quality control programme is based upon the periodic inspection at various stages of production, later followed by feedback on results and the adjustments made where found essential.
The term quality assurance is quality control but with an emphasis on quality at the design stage of the products, processes and jobs and in the selection of manpower and their training. Another term Total Quality Control TQC refers to a total commitment to quality in all its aspects, to commitment of quality in all functional areas of work and utilizes behavioural techniques such as quality circles QC,S and zero defect programmes etc.
The biggest misconception among people regarding TQC is that it is restricted to product quality and it is not about the quality of all business processes.
The concept of TQM is that, it takes quality from the shop floor to every conceivable activity in an organisation.
Keeping the consumer at the centre of all thoughts, decisions and processes. This could be a short term competitive benefit. The TQM provides a entirely different way of looking at the management style. It develops and provides a participative culture where each employee can directly participate in areas concerning his work as well as decisions relating to his work.
So it is an approach to improve the effectiveness and flexibility of the organization as a whole. The basic aim is to involve every person of every department of the organization to work together so as to eliminate errors and prevent waste. The cross functional goals such as quality cost, manpower development, quality of work life are satisfied by this improved performance. Thus all these activities ultimately provide customer and employee satisfaction. Definition, Importance and Tools of Quality Control.
Essay on Manpower Planning.
what is product quality definition meaning. “Product quality means to incorporate features that have a capacity to meet consumer needs (wants). Manufacturers view product quality in terms of conformance to specifications. This is achieved with a process of quality control and quality. Corporate executives and consumers have in recent years adopted divergent views of product quality. Several recent surveys indicate how wide the quality.