Insert a comment to add notes, suggestions, or questions to a document. Store · Microsoft Rewards · Free downloads & security · Education · Store locations · Gift cards · View Sitemap. Search. Cancel 0 Cart In the comment, click the Reply button. On the Review tab, Delete All Comments in Document is highlighted. Get fool-proof do's and don'ts of handling bad Google reviews, how to Even if you know the bad review was fake, you need to respond. To reply to a comment in a review, click the Add comment link below the You can type your comment and then press OK to save, or Cancel to discard the.
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Make sure not to interrupt their activity. You can prompt for ratings up to three times in a day period. Users will submit a rating through the standardized prompt, and can write and submit a review without leaving the app.
Ensure that your support contact information is easy to find in your app and on your App Store product page.
This gives users a direct way to reach you if they encounter difficulties, and gives you an opportunity to resolve negative experiences that may otherwise lead to poor reviews. Get details on best practices for asking for ratings and reviews in the Ratings and Reviews section of the iOS Human Interface Guidelines. For guidelines on responding to customer reviews, see the Safety section of the App Store Review Guidelines.
App Store Connect users with an Admin or Customer Support role can view, sort, and respond to reviews. You can respond to all reviews of your app, regardless of when they were written, in App Store Connect. When you respond, the reviewer is notified and has the option to update their review. You can edit your response at any time, and only the latest version of your response will be shown. Keep your responses respectful and do not include personal information, marketing language, or spam.
When possible, we recommend personalizing your responses rather than using generic responses for similar reviews. If you think to have received an unjustified review, then please feel free to reach out to us through our contact form. A review marks the deal as complete and should therefore only be submitted after both partners have received their money or the goods. Please don't review a deal too early since it's often not possible to correct this afterwards.
Have you received a bad review even though everything worked out great with the deal? Then please get in touch with us via the contact form and we will look into the case. If the review has been given unjustly from our point of view, we will remove it and inform you. We want to point out again that we kindly ask you to refrain from reviewing a deal before the transaction has been finalized. Please get in touch with us via the contact form and we will evaluate the review and eventually delete or undo it.
If there are any misunderstandings or problems on a deal then please report this to us via the report-function through the app. Please choose the correct reason - this way we'll be able to properly handle your case. Reports through the app have many advantages because we will be provided with all the necessary information especially if there are any uncertainties during the deal.
Unfortunately, issues may arise from time to time. Of course, our support team will try to assist in every case - therefore it is important that you report every case correctly. Please make sure to add a brief description of the issue in the report. Should you find a forbidden product while browsing on Shpock then we'd like to ask you to report this directly through the app.
Afterwards you'll find a list with all the reasons you can choose from - please pick your reason carefully. It is important to keep in mind that your account can be restricted by reporting something without any real reason or by abusing the function. As long as you have a device with one of the two operating systems, you can easily buy and sell the most beautiful second-hand goods.
The mobile boot sale is always open for business, whether you're on the move or at home, and at any time of the day. In addition, you can use our website to buy and sell beautiful things on Shpock. We would love to keep you as a user! If you really want to leave us, please send us an E-mail with your user information E-mail and username at support shpock.
Please provide us with a short explanation telling us why you would like to delete your account - your feedback helps us improve our app! Shpock is a motley name and means " Sh op in your Pock et".
As a smartphone app, Shpock — The local way to sell and buy beautiful things, is the shop you always carry in your pocket. Start the iPhone, iPad or Android app and you can instantly buy or sell used and extraordinary items. If you're lucky, you might even find a free offer in your area while browsing through the items in your neighbourhood.
Second hand, DIY, used or simply beautiful. If you're not looking to buy or sell something in particular, just rummage through the pictures and get inspired. Be it from the charm of an old photo camera, a rare piece of furniture or a fancy piece of clothing. In every town there is a boot sale, and online you can find marketplaces, classifieds portals, used goods forums and second-hand markets for each topic.
As fans of the old and extraordinary, we have tried them all through the years. Unfortunately, they all have one thing in common. Over time, the loyal community was getting smaller and the buying and selling process became more complicated.
More and more power sellers, spammers and people who have no good intentions, contributed to the fact, that the initial charm of these portals was lost. Sitting together in a small group we talked about how nice it would be to have a simple and portable yard sale!
In the beginning, it was all about the easy exchange of stuff with friends. What began as a small idea has quickly drawn us into the spell, and we all invested time, passion, and creativity to build something great. One thing was clear, if Shpock is the local way to sell and buy beautiful things, Shpock needs to be beautiful too - both as an Android App and iOS App. Save the best for last: Shpock is absolutely free! Your options for negotiating, swapping, buying, selling and bartering in this particular market are endless.
How can I relist my item after it has been sold? How can I edit my listings? Which items are prohibited? How do I do it right? How do I send items secure and in a correct way? How do I become a YoungDesigner on Shpock? Buying on Shpock How does buying on Shpock work? When have I legally agreed to buy an item? When should I cancel a deal?
Can I send a new offer to a seller after cancelling a deal? Why doesn't my last deal show up in my sales and buys? How much time do I have to expect for delivery? Can I send a private message? What should I consider before buying a pet? How can I prepare myself when looking to purchase or rent property? Tailor your experience What are newsletters and search alerts? What happens if I follow a user? How do I keep an overview over all my sold and bought items?
How can I review my partner? When shall I review my partner? Where can I see my reviews? I have received an unjustified review. Can it be deleted? I have inadvertently given a wrong review. Can this be corrected? I have an issue with another user. What can I do? I want to report a user. When do I pick which reason? I have found a forbidden item. How can I report this? Is Shpock also available on my PC? How can I delete my account? About What does the term Shpock mean? What's the App's purpose?
How did you come up with the idea? How can I support Shpock? What can I do on Shpock? I have problems logging in Make sure that you are using the same type of login as you registered with, this could be with Facebook, Google or with your E-mail and password.
How does selling on Shpock work? Here are some examples of things that are not allowed: Photos that do not show the item or the item is not clearly visible. Item infringes trademarks or copyrights of others e. Item is perishable food etc. Photo or text containing a reference to another website, app or shop. Items that are defective or of poor quality. Breach of good manners, the law or legal restrictions. There is no realistic price for the item asking for counteroffers.
Alcohol and tobacco products. Weapons of any kind. For services the following content is forbidden: Photos or text containing a reference to another website, app or shop. Offers containing lotteries or roulette systems. Job offers or requests for persons under the age of Offers containing phone numbers with additional charges.
Offers of with sexual services or products. Photos or titles and descriptions giving a false impression of the content of the service.
Services without an appropriate price or listed with the price of 0,-. Services containing an internet or catalogue photo. In these countries the offering and selling of pets are allowed but must comply with the following rules: The description or the picture of the pet should be chosen wisely and with respect. The buyer needs to be informed about the age, diseases or any kind of abnormal characteristics of the pet Furthermore the following points are prohibited when selling a pet: Selling pets to users younger than 18 years.
Street sales or offering, requesting or confirming postal deliveries of pets. Selling protected species and compounds without the necessary documents. For more information have a look at the protected species and sites. Selling exotic, dangerous and poisonous animals. Requesting such surgeries is strictly prohibited. Selling pets which are located in another country or selling pets as live food. Selling pets before they reach an appropriate age.
The minimum age for puppies and kittens is 12 weeks or older. The mother animal is on site when you pick up it up. When selling your pet please also take into account the following highly important information: Pets are not products, fashion accessories or toys! When selling your pet you must act responsibly and treat your pet with respect.
Please fully inform the buyer about any diseases, health problems, special requirements or behavioural traits your pet may have.
Your main intention must be to find a loving and caring new home for your pet — not to make a profit! It is advisable to set up a short interview with any prospective new owners, to make sure your pet is going to a loving home with the right person. We hope you will find a loving new home for your pet soon! Both parties agree on a suitable time and location for the transaction to be completed. If buying the item, please check the condition of the product is in line with how it was advertised on Shpock before handing over money.
For more information on PayPal seller protection click here. If you do not meet in person to hand over the product, but arrange to ship it, here are some tips regarding payment and delivery: With this payment method, e. The whole payment process will be performed via your PayPal account.
Then the seller will ship the item to you. The seller benefits from fast payment. The buyer enjoys special protection in case he should not receive the item from the seller. For more information on the PayPal buyer protection click here. Every PayPal account has to be assigned to a unique and active E-mail account. Please make sure the PayPal account belongs to the user you are talking to. Please be cautious when the partner you are trading with insists on using the PayPal of a third party.
This way the deal can be followed up with more security for both users.
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Replying to apps and games reviews is a valuable channel of communicating A customer complains about a flight canceled without warning and with no refund of money. . Add emojis when you send Thank You replies. If you're managing a business, a negative review on Google can blemish your online reputation. Hopefully, this blog post can help guide you through that process. If you respond to the review, you have a better chance of keeping the customer as opposed to if you never . Comment Cancel reply. Responding to reviews clearly demonstrates – to both former and prospective guests – that you are interested in feedback, and that you take.